Sandman's Auto Detailing ("Sandman's," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit https://sandmansdetailing.com, book or pay for a service, or communicate with us; how we use it; who we share it with; and the choices you have.
By using our website or services, you agree to the practices described here.
Information you give us. When you book a service, request a consultation, subscribe to a plan, fill out a form, or contact us, we collect what you enter, which may include:
Information collected automatically. When you visit our website, our systems and the third-party tools described in Section 3 record usage data such as your IP address, browser and device type, the pages you view, the buttons you click, the date and time of your visit, and the website or ad that brought you here.
Cookies and similar technologies. We and the partners in Section 3 use cookies (small files stored in your browser) and similar identifiers to make the site work, remember your preferences, measure traffic, and support advertising. See Section 3 for what each partner does and how to opt out. You can block or delete cookies in your browser settings; some parts of the site, such as booking, may not work if you do.
We use the information we collect to:
We use a small number of third-party tools to understand how our website is used and to advertise our services. These tools set cookies or use similar identifiers in your browser. They do not receive your name, email address, or phone number from our website. They receive usage data such as the pages you viewed, the buttons you clicked, an anonymized identifier, and general location.
Google Analytics. We use Google Analytics to measure website traffic and which services visitors are interested in. Learn how Google uses this data at https://policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with Google's browser add-on: https://tools.google.com/dlpage/gaoptout.
Google Ads and remarketing. We use Google Ads to advertise our services. This includes remarketing — showing our ads on Google and its partner websites to people who have previously visited this website, using cookies set by Google. You can control how Google personalizes ads to you at https://adssettings.google.com.
Meta (Facebook and Instagram). We use the Meta Pixel to measure the results of our Facebook and Instagram advertising and to show our ads to people who have visited this website. Meta may associate this data with your Meta account under Meta's privacy policy: https://www.facebook.com/privacy/policy. You can control the ads you see at https://www.facebook.com/adpreferences.
Google Tag Manager. We use Google Tag Manager to load and manage the tools above. It does not itself collect personal information.
Other advertising partners. From time to time we may advertise on other platforms that use similar measurement and retargeting technology. Any such platform will be added to the list below before its technology is placed on this website. Advertising and analytics partners currently in use: Google (Analytics, Ads, Tag Manager) and Meta (Facebook, Instagram).
Opting out of personalized advertising generally. You can opt out of interest-based advertising from many ad networks at once at https://optout.aboutads.info (Digital Advertising Alliance) or https://www.networkadvertising.org/choices/ (Network Advertising Initiative). Opting out does not stop you from seeing ads; it stops ads from being selected based on your browsing. Opt-outs are stored as cookies, so clearing your cookies clears the opt-out too.
We do not sell your personal information for money, and we do not rent or trade it. We share information only as described here.
Booking, scheduling, payments, and messaging. Our online booking, subscriptions, invoicing, appointment reminders, email, and text messaging run on the HighLevel platform. Card payments are processed by Stripe. When you book, subscribe, or pay, the information you enter is stored and processed by these providers under their own privacy policies (HighLevel: https://www.gohighlevel.com/privacy-policy · Stripe: https://stripe.com/privacy). They may use your information only to provide those services to us.
Website hosting and operations. Our website is hosted by GoDaddy. Hosting providers may process usage data such as IP addresses as part of operating the site.
Advertising and analytics partners receive the usage data described in Section 3.
Legal and safety. We may disclose information when we believe in good faith that it is required by law, subpoena, or court order; to enforce our policies; or to protect the rights, property, or safety of Sandman's, our customers, or others.
Business transfers. If Sandman's is sold or merged, customer information may transfer to the new owner under this same policy.
If you provide your mobile number and agree to receive text messages from us, we use them for appointment confirmations, reminders, service updates, and — only if you separately opted in — offers. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us using the details in Section 10.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use reasonable administrative, technical, and physical safeguards to protect your information, and our service providers are required to do the same. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We keep customer and vehicle records for as long as you remain a customer and as needed afterward for warranty claims, tax, and legal purposes. You may ask us to delete your information at any time (Section 7); we will do so unless we are required to keep it.
You may, at any time:
To exercise any of these, contact us using Section 10. We will respond within 45 days. We will not treat you differently for exercising these rights.
Our website links to other sites we do not operate, including our booking and payment pages, which are hosted on the HighLevel platform at link.flowethicssystems.com. Those sites have their own privacy policies, and we encourage you to read them. We are not responsible for the content or practices of sites we do not control.
Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
Questions about this policy or your information:
Sandman's Auto Detailing
7851 Azalea Garden Rd, Unit C, Norfolk, VA 23518
Email: [email protected]
We may update this policy as our services or the tools we use change. The date at the top shows when it was last revised. Material changes will be posted on this page before they take effect; we will add any new advertising or analytics partner to Section 3 before its technology is placed on our website.